Return Policy: We want you to be completely satisfied with your purchase. If there are any issues with your order, we’d be happy to help fix the problem. You can return a purchase for a refund or exchange within 30 days of receiving your order of qualifying items (outlined below) . We will refund your order minus the shipping cost to your address. Returns must be undamaged, in new condition, and include all hardware, mounting instructions, origional packaging and Return Form.
All
*** All Return items must be individually wrapped in factory origional packaging and packaged such that parts are not scratched or damaged in shipping.
Attention : We will not refund or exchange items damaged in return shipping or returned with bolt threads which are cross threaded or creased from being over tightened.
Return Authorization: Please complete the Return Authorization By Clicking and Printing.
Submit returns along with the return sheet to:
Wings Products
Attn: Returns Dept
120 Miller Rd
Clinton, TN 37716
You will be credited for your purchase within 7 days. Shipping is not refunded unless item
is being returned due to product defect or due to shipping error.
All returns for reasons other than defect or error are subject to a 20% restocking fee unless exchanged for an item of similar or greater value.
Put the part back into the original box with the original packaging and ship it prepaid to Victory Only via UPS, FedEx or the Postal Service.
No returns will be accepted without a Return Merchandise Authorization (RMA) form. All returns must be prepaid and carefully packed to avoid shipping damage.
Carrier Related Damages
Report any damages immediately to the carrier. Work with carrier to file a claim and pick up
damaged carton with entire contents. (Do not ship directly back to Victory Only). After a
claim has been filed, contact Victory Only for re-shipment. This must be within five days
after receipt of the order.
Fitment Issues
If you have a fitment issue, please contact Victory Only first. Any modified products or
those that have been installed or used on the motorcycle are non-returnable. We are not responcible if a part does not fit due to other accessories installed on your motorcycle.
Non Carrier Related Damages
Any goods received damaged in which you suspect is not carrier related should be reported
to us within five days after receipt of the order. A copy of your invoice must be
available when reported.
Shortages
Any shortages must be reported within five days of receipt of your order. A copy of your
invoice must be available when reported.
Electrical Items
Any and all electrical items are non returnable. This includes but not limited to fuel
controllers, lighting, heated grips, heated / cooled seats, starters, LED lights, signals, convertors, relays and flashers. This
is because connecting wiring wrong can cause circuits to be shorted out and damage the
parts. We do not have a way to test electrical returns to be sure they are not damaged.
Limitation Of Liability
In no event shall Victory Only will be held liable for any direct, indirect, punitive,
incidental or special consequential damages whatsoever arising out of or connected with
the use or misuse of any its products.
Closeouts, Scratch & Dent and Display Items
All items purchased through our closeout, scratch and dent and display sections are
NON RETURNABLE for any reason. These items are bought “As Is” with not warranty.
Victory Only makes every effort to show or explain any defects that may be present.
If you have a question please contact us before purchasing.
Note: If a return contains items that are damaged or missing, the Customer will be charged
to fix the damaged items or charged to replace the missing parts or pieces. Be sure to return
all components of the shipment including but not limited to nuts, bolts, screws, washer, hoses,
cables, instructions. Also take careful steps so that no components are damaged. Incomplete
returns or damaged items will incur a charge. Scratched items may be required to be striped and
chromed or powder coated. Please verify to package returns correctly so none of this is an issue.
Privacy Policy:
Name, phone, address and e-mail information collected by Victory Only during customer
transactions is used for processing purposes only. Credit card information is never
stored on our servers. Victory Only will NEVER sell, trade, misuse or lend your personal
information for any reason. We offer secure, SSL Secured bit encrypted servers hosted
for safe transactions on our site. Your personal information is then used only by us for
the processing of your order.
Return Policy Special Ordered Items:
Special Orders items are not refundable or returnable. This includes parts not currently a daily stocking part such as Seats, Custom Stitched Seats, Heated Seats or cooled Seats.
Center Stands that have been installed or ordered at a custom height are not refundable.
Custom Coated parts are not refundable or returnable as we must pay someone to have them coated and your color may not match everyone’s color choice.
Promo Codes and Coupons:
We know everyone feels better when getting a discount or uses a coupon for a better price. Who doesn’t want a good deal?!
The reality is, companies that offer huge discounts and constant sales are working with very large profit margins and you may be paying too much the majority of the time.
At www.VictoryOnly.com we prefer a straight forward pricing strategy where you don’t have to play games to get a fair price.
There are rarely promo codes to be used on our site because we want to treat our customers with respect and pass along deals through publicly advertised promotions.
So relax, shop with confidence, and if you see a better price please feel free to contact us regarding our price matching program (below).
Price Matching:
Victory Only is committed to offering you lasting value in motorcycle parts and accessories. In most cases we are glad to match competitor’s delivered pricing on identical make & model factory-new items from authorized resellers. We are unable to match auction pricing, closeout specials, non-current online or print ads, misprints, rebates or other special scenarios.
All price matching will be done at our discretion and will only occur at the time of sale. Please call 865-264-4425 to place your order.
Price Policy:
We work hard to ensure accurate pricing at Victory Only. In the rare event that a pricing error occurs, we reserve the right to cancel an order if the actual price is higher than the displayed price.
Please note prices of items added to the shopping cart may change to reflect current prices as displayed on the product detail page.
Shipping Charges
The website calculates shipping based on weight and not the package size. This is an estimated shipping cost and in some rare occasions for larger items or multiple items the website will not charge the correct amount. It cant see the box size or know when the shipment must be shipped in separate boxes. In these cases we will contact the customer and explain the cost difference and in some cases Victory Only will reserve the right to cancel the order due to shipping charges or give the customer the option to pay for the additional shipping cost.